These Terms & Conditions govern your access and use of Jaspa Microfinance Bank’s digital banking services including our website, mobile application, electronic banking channels, products, tools, platforms, and all features provided directly or indirectly by Jaspa Microfinance Bank Limited (“Jaspa MFB”, “we”, “our”, “us”). By accessing or using any Jaspa platform, you agree that you have read, understood, and accepted these Terms.
1. Regulatory Status
Jaspa Microfinance Bank Limited is a fully licensed Microfinance Bank regulated by the Central Bank of Nigeria (CBN). All qualifying deposits are protected by the Nigeria Deposit Insurance Corporation (NDIC) to the statutory limits set under Nigerian law.
2. Eligibility to Use Our Services
To access Jaspa banking services, you must:
- be at least 18 years old (or the legal age of majority in your jurisdiction);
- reside within Nigeria or in any jurisdiction legally permitted to use our products;
- comply with all Know Your Customer (KYC), BVN identity verification, and all anti-money laundering requirements mandated by CBN regulations.
Some products may require additional eligibility.
3. Digital Banking Channels
Jaspa’s products and services are primarily accessed via the Jaspa Mobile App. The website may provide supporting tools, resources, guides, calculators, or links to our digital banking channels, but account creation, onboarding, identity verification, and most transactional services currently occur within the Jaspa Mobile App. Where future access is made available directly via the website, these Terms will continue to apply.
4. User Responsibilities
You agree to:
- keep your login credentials secure;
- not share your PIN, password, BVN, or one-time password codes with anyone;
- immediately report any suspected fraudulent activity;
- ensure all information provided to Jaspa is accurate.
Jaspa will not be liable for losses resulting from compromised devices, shared credentials, or negligence in safeguarding personal access details.
5. Fees, Charges & Limits
By using Jaspa services, you consent to all applicable charges, limits, interest rules, account restrictions, and fees associated with our services. Certain services may be free while others may attract fees. Fees are subject to review based on regulatory guidelines, market realities, and compliance requirements.
6. International Transfers
International money transfers, where provided, may be subject to foreign exchange availability, settlement limits, compliance with sanctions, and cross-border regulations. Processing times, FX rates, and fees may vary.
7. Security & Fraud Monitoring
We apply multi-layered security, encryption, authentication, fraud detection, and monitoring systems. For fraud prevention and compliance, transactions may be delayed, reversed, frozen, or canceled where suspicious activity is detected or required by law.
8. Prohibited Use
You agree NOT to use Jaspa’s services for:
- money laundering or terrorist financing;
- illegal betting or unlicensed gambling;
- fraud or financial crime;
- sanctions-restricted activity;
- any activity prohibited by CBN, NDIC, or Nigerian law.
9. Liability
To the maximum extent permitted by law, Jaspa is not liable for indirect, incidental, or consequential damages including loss of income, profits, savings, business opportunities, or third-party claims resulting from the use of our services.
10. Service Modification & Suspension
Jaspa may modify, update, suspend, or discontinue any service or feature at any time to comply with laws, improve security, or upgrade functionality.
11. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Legal disputes shall be resolved under Nigerian jurisdiction.
12. Updates to Terms
We may update these Terms periodically. Continued use of our services after changes means you accept the updated Terms.
13. Contact Information
For complaints, support, or inquiries, please contact us through verified channels displayed on our official website or mobile app.
Privacy Policy
Last Updated — Nov, 2025
This Privacy Policy explains how Jaspa Microfinance Bank Limited (“Jaspa MFB”, “we”, “our”, “us”) collects, uses, stores, processes, shares, and protects your personal information when you use our platforms, products, services, website, mobile app, tools, or engage with us in any way. By using any Jaspa platform, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following categories of personal information:
Identity & Personal Data
- full name, date of birth, home address;
- phone number, email address;
- Bank Verification Number (BVN);
- government-issued identification documents as required by law.
Device & Technical Data
- device type, operating system, browser type;
- IP address and location (approximate);
- app usage information and interaction logs.
Financial & Transaction Data
- bank account details and wallet information;
- incoming and outgoing transfers, deposits, withdrawals;
- card usage history;
- loan applications and repayment history (where applicable).
Behavioral Data
- your search, navigation, click behavior on our platforms;
- preferences and interaction with app features.
2. How We Use Your Information
- verifying your identity and completing KYC / BVN requirements;
- providing core banking functions and processing transactions;
- preventing fraud, money laundering, scams, and illegal activities;
- offering customer support and resolving disputes;
- sending regulatory notifications mandated by law;
- sending relevant product recommendations, feature updates, educational messages, and promotional offers (you may opt out);
- improving products, security systems, and user experience.
We may also use anonymized or aggregated data (that does not identify you) for analytics, research, and product improvement.
3. Sharing & Disclosure of Information
We may share your information with:
- regulatory authorities (CBN, NDIC, EFCC, NFIU, etc.) where required by law;
- service providers and licensed partners who support banking operations (e.g. identity verification, card issuance, payment processing);
- fraud prevention and risk intelligence partners;
- professional advisers such as auditors, legal consultants, compliance consultants.
We do not sell your personal data to any third party. Any sharing is done under strict confidentiality and legal compliance.
4. International Transfers
Where international transfers, settlement, or cross-border processing is required, we may transfer your information to service providers or partners in other jurisdictions. All such transfers will be conducted in compliance with Nigerian data protection laws.
5. Data Retention
We retain your data for as long as:
- your Jaspa account is active; OR
- required by law, regulation, or compliance obligations.
Some financial records may be preserved for statutory retention periods even after account closure.
6. Your Rights
Depending on applicable law, you may have the right to:
- access your personal data;
- update or correct inaccurate information;
- request deletion of certain data (subject to regulatory retention requirements);
- opt out of marketing communications.
Requests can be made through official support channels.
7. Cookies & Tracking
We may use cookies and other tracking technologies to:
- recognize returning users;
- personalize content and experience;
- analyze usage trends;
- improve performance and security.
See our Cookie Policy for full details.
8. Security & Protection
We use encryption, authentication, access controls, fraud detection, and other advanced security technologies to safeguard your data. However, users share responsibility for:
- keeping login credentials confidential;
- securing their devices;
- reporting suspicious or unauthorized activity immediately.
9. Updates to this Privacy Policy
We may update this Privacy Policy periodically. Continued use of our services indicates acceptance of any updated version.
10. Contact
For privacy questions, complaints, or data rights requests, contact us via the official support channels displayed on our website or mobile app.
Cookie Policy
Last Updated — Nov, 2025
This Cookie Policy explains how Jaspa Microfinance Bank Limited (“Jaspa MFB”, “we”, “our”, “us”) uses cookies and similar tracking technologies on our website and digital platforms. By continuing to browse or use our website, you consent to our use of cookies in accordance with this policy.
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites work properly, improve security, remember your preferences, and provide a better user experience.
2. Types of Cookies We Use
We use the following categories of cookies:
- Essential Cookies: These are required for security, navigation, fraud prevention, login, load balancing, and basic website functionality. You cannot disable these cookies because the platform cannot function without them.
- Performance & Analytics Cookies: These help us understand how users interact with the website — which pages are visited most, how users navigate, and how we may improve speed, flow, UI structure, accessibility, and usability. These cookies generally do not identify you personally.
- Functional Cookies: These allow the website to remember selections or preferences (e.g. language, last page visited, UI display preferences).
- Marketing & Personalization Cookies: Where applicable, these may be used to show relevant offers, improve personalization, or measure the effectiveness of communications and campaigns. These cookies may be implemented by Jaspa or our trusted partners.
3. Third-Party Cookies
We may allow certain trusted third parties (e.g. analytics providers, measurement partners, and advertising technology providers) to set cookies on our website in order to help us analyze usage and improve our digital services. These third parties are required to comply with applicable data protection and privacy laws.
4. How You Can Manage or Disable Cookies
Most browsers allow you to manage or block cookies through their settings. Please note: Disabling some cookies may affect your ability to use certain website features or may affect performance in some sections. Instructions for managing cookies can normally be found in your browser’s “Settings” or “Privacy” menu.
5. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in legislation, technology, or product features. We encourage you to review this page regularly.
6. Contact
For any questions or concerns about our use of cookies, please contact us through our official support channels displayed on the website or mobile app.